Chapter 17. Managing Clients Remotely
Don’t touch the machine
Unseen hands guide the cursor
Go and drink coffee
—
As most of you know from experience, many computer-related problems can be solved only through a hands-on approach. You have to see the error message displayed, re-create the scenario that caused a crash, or watch the user perform a task. So it’s no surprise that being able to remotely control client systems appeals to the typical administrator. Tools that provide remote access and diagnostic abilities have actually ...
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