File Attachment Limits
File attachments to incidents have built-in limiters. This ensures that huge files or large numbers of files don’t get attached to incidents and bloat the database unnecessarily. This can be a real issue if help desk personnel or end users attempt to attach 100MB log files or gigabyte PST files to incidents.
File attachments are limited by the number of attachments and the size of the attachments. The permitted ranges and the default settings are given in Table 15.1.
Table 15.1 File Attachment Settings
To adjust the default file attachment settings, complete the following steps:
1. Launch the Service Manager console.
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