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Microsoft Office 365 Administration Inside Out by Anthony Puca Julian Soh and Marshall Copeland

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Chapter 8. Office 365 and Service Manager Automation

System Center 2012 SP1 Service Manager

Service Manager components

Installing Service Manager

Installing the Self-Service Portal

Service catalog overview

Service request automation

Enabling the System Center Orchestrator connector

Configuring Service Manager automation

System Center 2012 SP1 Service Manager

THIS chapter is the second part of the two-part automation process. In Chapter 7, you were introduced to System Center 2012 Orchestrator, and you started building a foundation to support automation of Office 365 manual tasks. You installed Orchestrator, imported Integration Packs (IPs), and built a runbook. You did not configure the runbook activities to work with Service Manager because the system ...

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