O'Reilly logo

Microsoft® Exchange Server 2010: Best Practices by Joel Stidley, Siegfried Jagott

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Troubleshooting Methodology

Troubleshooting is part art and part science. This section presents one possible method to troubleshoot issues, but it is not necessarily the only approach you can take. The goal of troubleshooting is to quickly resolve the issue and find the root cause whenever possible. A feedback loop should be in place for making changes to the environment or processes and prevent the issue from happening again. Figure 17-3 outlines the troubleshooting process.

The troubleshooting process

Figure 17-3. The troubleshooting process

Define the Scope

It sounds obvious, but defining the scope is a critical step in the troubleshooting process. Without clearly scoping ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required