Microsoft Dynamics CRM 4.0 Unleashed

Chapter 16. Configuration and Customization Tools

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• .NET Framework

• Development Tools

• What CRM Is and What Can Be Customized

• Interacting with Microsoft Dynamics CRM

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Throughout this book, we refer to a variety of development utilities that you can use to perform configuration and customizations. Although these are not necessarily centric to Microsoft Dynamics CRM, this chapter explains the foundations of these tools and technologies, to give you a better understanding of why and how things work.

Obviously, our focus is on what is commonly referred to as the Microsoft Stack. The Microsoft Stack is the unified and common family of Microsoft products, such as Windows servers, SQL Server, Exchange, and Office. ...