Microsoft Dynamics CRM 2013 Unleashed

Queues

Queues serve as general access areas that are used to store items. You can set up custom Queues to automatically process incoming email and convert them to Activities (waiting assignment in a Queue).

There is a Default Queue set up for every user and team with the user and team name in Microsoft Dynamics CRM 2013, and these Queues are available for everyone to use. Figure 12.6 shows all Queues (after selecting the View option).

FIGURE 12.6 All Queues.

Note

Notice that the users’ Queues (shown in Figure 12.6) are pre- and post-pended with < and >, respectively. This is established on the user setup page where it asks for the Default Queue ...