Microsoft Dynamics CRM 2013 Unleashed

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Reports

There are some predefined reports built for cases that you can run for the selected record or based on all records. To see these reports from the Cases interface, click the Report option from the top navigation, as shown in Figure 10.27.

FIGURE 10.27 Case-related reports.

The available reports are as follows:

Activities

Case Summary Table

Neglected Cases

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