Microsoft Dynamics CRM 2013 Unleashed

Three Types of xRM Scenarios

You can apply xRM customization to three basic scenarios, as defined in Figure 3.2 and as explained in the following list:

Basic customization—This represents the starting point for most individuals just entering the xRM world. Basic customization entails adding a few fields to the out-of-the-box (OOB) entities, such as Orders or Quotes, or maybe changing a label to match your businesses’s language. Examples of this include any of the following:

Changing the name of the Contact entity (people) to be Client

Removing ...