Measuring and Managing Performance in Organizations

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p. 3: Material reprinted by permission of Harvard Business Review from W. Bruce Chew, “No-Nonsense Guide to Measuring Productivity” (January-February 1988), p. 110; from Robert G. Eccles, “The Performance Manifesto” (January-February 1991), p. 131; and from Robert S. Kaplan and David P. Norton, “The Balanced Scorecard—Measures That Drive Performance” (January-February 1992), p. 71. Material reprinted by permission of The Economist from “The Death of Corporate Loyalty” (April 3, 1993), p. 63. Copyright © 1993 The Economist Newspaper Group, Inc. Reprinted with permission. Further reproduction ...