O'Reilly logo

Measuring and Managing Performance in Organizations by Robert D. Austin, Timothy Lister, Tom DeMarco

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter One. An Introduction to Measurement Issues

Charles Schwab, the first president of Bethlehem Steel, liked to tour his steel-making plant daily. During one inspection he came on a group of employees who had just finished pouring ingot. Schwab quickly counted the ingot and without saying anything wrote “78” in bold figures on the hearth with a piece of chalk. Then he continued his tour. When he came to the same station a day later “78” had been crossed through, and beside it his employees had written “80.” One day later, “80” was crossed out in favor of “85.” Production continued to increase in this manner (Mason and Swanson, 1981, p. 224).

Stories like this are told in management circles to show how measurement can be used to improve organizational ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required