Chapter Six. Exploring Your Mind

Insights to the way people think

Chapter 1 looked at your flexibility to respond to behavioural patterns and processes rather than to the content of a situation. Here you will venture further down this route by showing you ways in which you can respond to someone’s process, or pattern of thinking, in addition to the content of what they are saying. If you know the process of a communication, you are better able to respond in an appropriate style to achieve an agreeable outcome, rather than merely reacting to what has been ...

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