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Managing People, 2nd Edition by Andrew Thompson, Michael Riley

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11  The measurement oflabour turnover andlabour stability

Given that labour mobility is a conspicuous feature of hotel and catering industries, the question of measurement needs to be addressed. There are four principal reasons for measurement.

1  As explained in Chapter 16, labour turnover determines the rate of recruitment.

2  It is an indication of the state of the external labour market.

3  High instances of labour turnover are usually seen as being bad for the organization, although skill accumulation does require a degree of mobility.

4  If a rate is measured, then performance can be compared between defined categories such as organizations, individual units, departments, occupations, age groups, etc.

The commonest way of measuring labour ...

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