Given that labour mobility is a conspicuous feature of hotel and catering industries, the question of measurement needs to be addressed. There are four principal reasons for measurement.
1 As explained in Chapter 16, labour turnover determines the rate of recruitment.
2 It is an indication of the state of the external labour market.
3 High instances of labour turnover are usually seen as being bad for the organization, although skill accumulation does require a degree of mobility.
4 If a rate is measured, then performance can be compared between defined categories such as organizations, individual units, departments, occupations, age groups, etc.
The commonest way of measuring labour ...