All organizations live in a labour market environment, it is the sea on which they sail. To complain about the labour market is like the captain of a ship complaining about the sea. Yet labour markets are invariably problematic to organizations because they are mostly invisible things. In order to make sense of Chapter 17, which analyses hotel and catering labour markets, it is necessary to look first at some basic ideas and concepts that appertain to understanding labour markets. These are:
What are labour markets?
Is recruitment related to labour turnover?
The idea of internal labour markets.