CHAPTER 9

Conclusion

A book can provide information, insight, detailed instructions, and even examples and templates that support its underlying premise. But, it cannot improve the quality of a change solution, provide better business outcomes, or build acceptance and compliance within a stakeholder community. In fact, a book cannot add any value at all, because adding value requires action.

My hope is that, after reading this book, you will understand that all successful business change is dependent on successful individual change; that there are proven processes for identifying and overcoming barriers to change; and that a well-thought-out, integrated approach to implementing change reaps far greater rewards than simply adding some organizational ...

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