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Managing Enterprise Content: A Unified Content Strategy, Second Edition by Charles Cooper, Ann Rockley

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Chapter 14. Designing workflow

Workflow, in the context of a unified content strategy, defines how people and tasks interact to create, update, manage, and deliver content. It is the embodiment of the content lifecycle discussed in Chapter 1, “Content: The lifeblood of an organization.” Workflow moves content from task to task, ensuring that the business rules specific to your organization are followed, for example, having sign-off occur at the appropriate levels. This chapter describes the concept of workflow and its benefits, and takes you through the basics of designing workflow to support your unified content lifecycle.

Once you’ve determined what your workflow processes should be, you can select tools to support and automate them.

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