External Roles of Team Members
Just as members develop roles for the internal functioning of a team, they develop roles for the external functioning of a team (Ancona, 1990). Identifying and understanding the roles that team members play vis-à-vis the in- and outflow of information to the team is an important predictor of team productivity and performance.
Roles are not formally assigned; rather, through an implicit process of team negotiation, roles are taken on by members of the group. Members quickly size up others' abilities, and tasks are often delegated on the basis of demonstrated performance in these areas.
Although it would be impossible to list an exhaustive set of roles, Box 9-1 lists some of the most common and important roles that ...
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