The shift away from top-down management and bureaucratic structures means that more than ever, team members are in control of their own movement within the organization. This can bring opportunity for the team, the organization, and its members, but only if this task is handled optimally. The heart of this task involves management of relationships. In this section, we describe the key issues that managers should know when building the relationship between their team and the organization.
Box 9-1 Common Roles in Work Groups