Contents
One Solution … with Variations
Example 1: Union Sanitary District (USD)
Example 2: Y2K Vigilantes at Gartner
Example 4: Gartner’s WCW 2000 Team
Why Teams Outperform Individuals
Three Situations That Cry Out for Teams
The Moving Target: Continuous Improvement
Teams Make (Dollars and) Sense
Three Conditions Needed for Success
Condition 1: Long-Term, Visible Management Support
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