Publisher’s acknowledgements
We are grateful to the following for permission to reproduce copyright material:
Carpenter Ellis (consultants) for Figure 6.4: ‘Resultant Metropolitan Distribution Network (MDN)’; Accenture for Figure 9.3: ‘Value creation road map’; Gattorna Strategy Consultants Pty Ltd for diagnostic used in Appendix 1A and Geert Hofstede for research data featured in Appendix 3B; Ryder Self Group for Appendix 3A materials and diagram featured in Appendix 3C; Mark Barratt for use of appendices 5A and 5B materials.
In some instances we may have been unable to trace the owners of copyright material, and we would appreciate any information that would enable us to do so.
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