Chapter 4. Expert Level: Solve Key Problems
Tony was a sales manager in his early thirties who worked for a company that made personal care products. After gaining experience in various sales management positions, he was promoted to trade marketing manager for Warehouse Clubs.[61]Like about 45 percent of today's managers, Tony operated at the Expert level of leadership agility.
WHAT LEADERSHIP MEANS TO AN EXPERT
How does an Expert-level manager understand leadership? Tony wanted to distinguish himself as a leader in the minds of his boss, his customers, and his team. When asked what it meant to be a leader, he said:
The kind of leader I most respect is someone who is sought out to solve problems and does so with self-assuredness and style. These ...
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