IT Organization: Building a Worldclass Infrastructure

Duplication of Efforts

Although many of these corporations have legitimate staff shortages, there is also duplication of efforts throughout the organizations as highlighted by the issues in Table 2-1 in Chapter 2. When performing these assessments, management will often ask if the final report will recommend additional headcount. Our answer is that only 30 percent of the companies we studied had a real manpower deficiency. Rarely (maybe 10 percent of the time) do we recommend additional resources because of the many problems with these networked infrastructures. Adding headcount to these types of environments will only make senior management look bad because the problems will not go away by just adding resources.

So, how can the CIO determine ...