TABLE OF CONTENTS
Chapter 1. The Role of an IT Manager
1.1 Just What Does an IT Manager Do?
1.3 The Strategic Value of the IT Department
1.5 Leadership versus Management
1.8 Two IT Departments—What Happens If Your Company Merges with Another?
Chapter 2. Managing Your IT Team
2.4 Generational Issues at Work
Chapter 3. Staffing Your IT Team
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