Contents
1 The Importance of Effective Communication
What Is Effective Interpersonal Communication?
Why Communication Is Important
Communications Skills are Good for Your Career
Damage Done by Poor Communications
Tension in Workplace Relationships
Three Factors that Contribute to Poor Communication
2 Communicating in the New Workplace
Welcome to the ‘New’ Workplace
Three New Workplace Characteristics
New Communication Challenges—and Their Solutions
Solving the Any Place, Any Time Communication Challenge
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