Information Technology for Management: Improving Strategic and Operational Performance, 8th Edition

Chapter 1. Information Systems in the 2010s

• Chapter 1 Link Library

• Quick Look at Chapter 1

• Interacting with Customers at Optimal Times

• 1.1 Positioning IT to Optimize Performance

• 1.2 Information Systems and Information Technology: Core Concepts

• 1.3 Business Performance Management and Measurement

• 1.4 Strategic Planning and Competitive Models

• 1.5 Why IT Is Important to Your Career, and IT Careers

• Business Case: CIO of BP Global Helps Transform the Energy Giant

• Public Sector Case: UK National Offender Management Information System (NOMIS) Project

• Analysis Using Spreadsheets: Estimating Expected Improvement in Customer Retention

• Resources on the Book's Web Site

• 1.1 Diamonds Forever

• 1.2 A Digital Hospital Increases Performance and Saves Lives

• References

Learning Objectives

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