Index
A
The Abelson Group, 90, 121, 168
ambiguity in communication, 49-50
adapting communication styles, 19-20
Agile Software Development, xvi
Allen, Carlton, 158
anarchy, authority versus, 30
Apollo 13 example (team self-organization), 25-26
assessments, DISC, 22-23, 187-193
authority, anarchy versus, 30
average values, 74-77
B
BalderDISC exercise, 163-168
facilitation of, 165-166
materials needed, 164
post-exercise discussion, 166-167
setup for, 164-165
behaviors. See teams, behaviors
blocking, avoiding in conversations, 60-61
body language
cues in, 50-52
cultural awareness, 53
eye contact, 48-49
reflecting, 54
BPR (Business Process Reengineering), 5
Bridge exercise, 145-149
facilitation ...
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