Chapter 13. Interact Successfully Managing Q&A
Success at Questions and Answers (Q&A) takes special effort, preparation, and on-the-spot skill—all often lightly considered. Audience questions can throw speakers off course and damage presentations irreparably, or they can be the speaker's best friend and become the key factor in success (Figure 13-1). According to Denny Krenz, who headed many review boards for Department of Energy proposals: "If you're an expert on finance, then be ready to answer questions on that specialty. The board will pulse you with questions to see if you know your subject. If not, you're in trouble. Once you blow your credibility, it doesn't matter what you say."[1]
Figure 13-1. Q&A is standard for most presentations. ...
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