Figure 21-3 is an example of the basic tools associated with process mapping. A structured approach can enable efficient, effective problem solving and can enhance decision making. Specific diagrams and shapes correspond to different types of activities performed to visually represent workflow.
Figure 21-3 Graphic representation of workflow mapping
• An oval shows where the workflow begins and where the workflow ends.
• Rectangles represent a process activity, task, or analysis necessary.
• Diamonds signify a decision-making process, usually resulting in two possible workflow directions. Most diamonds reflect a yes or no ...