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Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications by Brian Gugerty, Kathleen McCormick

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Workflow Mapping Tools

Figure 21-3 is an example of the basic tools associated with process mapping. A structured approach can enable efficient, effective problem solving and can enhance decision making. Specific diagrams and shapes correspond to different types of activities performed to visually represent workflow.

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Figure 21-3 Graphic representation of workflow mapping

• An oval shows where the workflow begins and where the workflow ends.

• Rectangles represent a process activity, task, or analysis necessary.

• Diamonds signify a decision-making process, usually resulting in two possible workflow directions. Most diamonds reflect a yes or no ...

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