Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications

Why Measure Quality?

“If you cannot measure it, you cannot control it. If you cannot control it, you cannot manage it. If you cannot manage it, you cannot improve it.”² But while the concept of measurement is not new,³ the method to apply measurement to health and healthcare has evolved over the past few decades through work by many organizations (Table 7-2).

Table 7-2 Some Quality Measurement Organizations

Though a goal of measurement is to help increase the consistency with which basic care is delivered, studies have shown that care provided by different organizations or providers is not the same.^{8, 9,10} Many have turned to measurement to provide ...