List of Tables
Table 1.1 Net capital inflow into developing countries
Table 2.1 Call-centre wage differentials—UK and India
Table 2.2 Equivalent call-centre labour costs—USA and other countries
Table 2.3 Call-centre operating cost comparisons for a 300 person facility
Table 2.4 Real estate cost comparisons for a 100 person facility
Table 2.5 Attitudes of consumers in the UK towards outsourcing
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