Contents
Introduction and Overview of the Five Keys
Why Care about Powerful Business Relationships?
KEY #1: Connect First; Then Focus on Task
KEY #2: Learn by Walking in Another’s Shoes
KEY #3: Whether People Trust You Is Often up to You
KEY #4: Share Information to Increase Your Personal Power
KEY #5: Manage Yourself Before You Manage Others
Virtual Relationships and the Five Keys
For Leaders: Three Relationship Challenges
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