Employees First, Customers Second: Turning Conventional Management Upside Down

Acknowledgments

First and foremost, I would like to thank the fifty-five thousand wonderful partners and coauthors of this book: the HCLites. Without your ideas, your belief in what we were doing, and your indulging us in some initiatives that many might have considered crazy, Employees First, Customers Second would never have become a reality. The members of my leadership team, you who dared to walk a path very few have walked before, are the true heroes of this transformation. Each of you is a fascinating person who has taught me so much; I walk shoulder to shoulder with you with great pride. I would also like to acknowledge all the former HCLites, because this journey would have been impossible without the foundations you laid over a thirty-year ...