Contents
| 1 | Mirror Mirror |
| Creating the Need for Change | |
| 2 | Trust Through Transparency: |
| Creating a Culture of Change | |
| 3 | Inverting the Organizational Pyramid |
| Building a Structure for Change | |
| 4 | Recasting the Role of the CEO |
| Transferring the Responsibility for Change | |
| 5 | Find Understanding in Misunderstanding |
| Renewing the Cycle of Change |
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