Contents
Chapter 2: When IT Is “Us” and “Them”
Chapter 3: Falling in Love with IT Governance
Chapter 4: The State of IT Governance
Chapter 5: IT Governance Decisions
Chapter 6: IT Governance Mechanisms
Chapter 7: IT Governance Processes
Chapter 8: Beginning the IT Governance Journey
Chapter 9: Process (and Why Everyone Hates It)
Chapter 10: How I Fell In Love with Process
Chapter 11: Barriers to Process
Chapter 12: Understanding Process
Chapter 14: Process Implementation
Chapter 15: Process Management
Chapter 17: Process Governance
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