ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

Introduction

I came to the conclusion, far too late in my career, that IT governance, process and process management, and human behavior are essential to the success of IT. Even later in my career I realized the even more crucial necessity to address these disciplines simultaneously. After spending nearly the past five years traveling around the world evangelizing my beliefs, a number of folks talked me into writing them down.

I had mixed emotions about writing a book on the topic of IT governance, process, and organizational behavior. First, there are some great books available on these topics. Second, I want to talk to people about my views of these disciplines. I want to engage them in conversation and I want to exchange ideas. The notion ...