Chapter 5. Deal with Conflict
Communication is all about bringing people together, but this doesn’t guarantee that they will agree. A degree of conflict is inevitable in the workplace and good communication is what makes the difference between a healthy exchange of ideas and a full-on confrontation. In this section you will learn how to:
Encourage and manage healthy conflict
Identify communications breakdowns before they happen
Resolve conflict with different techniques
Resolve individual frictions
Manage difficult people
Get your team talking again
Rise to the Challenge
Because communication is a two-way process you won’t always hear what you ...
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