Effective Countering Techniques
The techniques you throw at the Irrational aren’t about changing their minds. You use tools and techniques to diffuse their opposition and deflect their arguments. But make no mistake, you are not trying to convince them; you are just trying to contain them. You can read about techniques that work with the Irrational in these chapters:
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Chapter 14, Deliver Your Message
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Chapter 17, Create Trust
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