Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification

Chapter 17. Six Sigma DMADV Case Study^[1]

<feature><title>Sections</title>

	Introduction
17.1	Background
17.2	Define Phase
17.3	Measure Phase
17.4	Analyze Phase
17.5	Design Phase
17.6	Verify/Validate Phase
	Summary

</feature><feature><title>Learning Objectives</title>

After reading this chapter, you will appreciate the structure and intricacies of performing a Six Sigma DMADV project.

</feature>

Introduction

This chapter provides a detailed expose of a successful Six Sigma DMADV project in a service environment. It is hoped that reading a detailed case study will enhance your appreciation of, and ability to perform, a Six Sigma DMADV project.

Background

The University of Miami School of Business Administration’s Department of Management Science decided to consider ...