Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification

Chapter 16. Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management

<feature><title>Sections</title>

	Introduction
16.1	Professional Interpersonal Behavior Skills
16.2	Professional Team Behavior Skills
16.3	Product Development Team Basics
	Summary
	References

</feature><feature><title>Learning Objectives</title>

After reading this chapter, you will:

<objective>

Understand assertive behavior and “I” messages.

</objective> <objective>

Understand how to constructively express anger.

</objective> <objective>

Understand how to create “win-win” situations.

</objective> <objective>

Understand how to resolve conflicts and make healthy decisions.

</objective> <objective>

Understand the psychological needs of individuals met by teamwork. ...