Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification

Chapter 1. Foundations of Six Sigma Management

<feature><title>Sections</title>

	Introduction
1.1	Successful Applications of Six Sigma Management
1.2	Key Ingredients for Success with Six Sigma Management
1.3	Benefits of Six Sigma Management
1.4	Fundamentals of Improving a Product, Service, or Process
1.5	Fundamentals of Inventing–Innovating a Product, Service, or Process
1.6	What Is New about Six Sigma Management?
1.7	Six Sigma in Non-Manufacturing Industries
	Summary
	References

</feature><feature><title>Learning Objectives</title>

After reading this chapter, you will be able to:

<objective>

Present strong evidence of the value of Six Sigma style of management.

</objective> <objective>

Understand the key ingredient for success with Six Sigma management.

</objective> ...