CONTENTS
1. Create a sense of urgency: “We have a problem!”
1.1. No one will come and fix our problem
1.3. Pause for reflection: picking out the problem or root causes
1.4. Open up your eyes and ears
1.5. Create the right culture to speak up
1.6. Identify the roots behind the problem
1.7. Explain why remaining where you are is not an option
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