Conversations Worth Having

Index

5-D Cycle

Define phase, 86, 90, 91–98, 104

defined, 86, 88–91

Deploy phase, 86, 89, 91, 96, 102–103, 104

Design phase, 86, 89, 91, 96, 101–102, 104

Discover phase, 86, 89, 96, 98–100, 104

Dream phase, 86, 89, 90, 96, 100, 104

80/20 rule, 107, 116

A

Accenture, 86

affirmative conversations, 41–43

problems with inauthentic, 43

AI 5-D Cycle, 86

AI Commons, 82n

“ain’t it awful?” conversations, 128

Alisha’s story, 13–19, 60, 64, 66–68

Ally’s story, 9–10, 129–32

Anticipatory Principle, 64, 65, 78–80, 82, 126

ANZ Bank of Australis, 86

Apple Inc., 8

appreciative capacity, 8

appreciative conversations, 28–29, 38, 113

Appreciative Facilitation, 76, 77

Appreciative Inquiry (AI) basic practices, 121–27

basic principles, 64–66, 69–83

flipping process, ...