SECTION B

Scanning Methodology to Clean-up and Sanitise a Process—First Step to Continual Improvement

Chapter 5 Process Analysis Against a Checklist of Process Requirements to be Met

Chapter 6 Process Analysis through Flow Chart

Chapter 7 Process Analysis: Interfering Factors and Action

Chapter 8 Process Analysis for Defect Prevention

Chapter 9 Process Analysis for Gaps in Specification

Chapter 10 Process Analysis: Customer Interface

Chapter 11 Failure Mode Effect Analysis

One day Alice came to a fork in the road and saw a Cheshire cat in a tree. “Which road do I take?” she asked. His response was a question: “Where do you want to go?” “I do not know”, Alice answered. “Then,” said the cat, “It does not matter”

– Lewis Carol, Alice in Wonderland ...

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