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CompTIA® A+ 220-801 and 220-802 Exam Cram, Sixth Edition by David L. Prowse

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Chapter 11. Troubleshooting Windows

This chapter covers the following A+ exam topics:

Repair Environments and Boot Errors

Windows Tools and Errors

Command-Line Tools

You can find a master list of A+ exam topics in the “Introduction.”

This chapter covers CompTIA A+ 220-802 objectives 1.2, 1.3, 1.4, 1.7, and 4.6.

Now for the toughest part of working with Windows: troubleshooting. Before beginning this chapter, I recommend that you review the six-step troubleshooting process in Chapter 1, “Introduction to Troubleshooting.” As I mentioned in Chapter 1, troubleshooting is the most important skill for a computer technician to possess. There are many different things that can go wrong in a computer; the majority of them are software-related. ...

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