This chapter covers the following A+ exam topics:
You can find a master list of A+ exam topics in the “Introduction.”
This chapter covers CompTIA A+ 220-802 objectives 1.2, 1.3, 1.4, 1.7, and 4.6.
Now for the toughest part of working with Windows: troubleshooting. Before beginning this chapter, I recommend that you review the six-step troubleshooting process in Chapter 1, “Introduction to Troubleshooting.” As I mentioned in Chapter 1, troubleshooting is the most important skill for a computer technician to possess. There are many different things that can go wrong in a computer; the majority of them are software-related. ...