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CompTIA® A+ 220-801 and 220-802 Exam Cram, Sixth Edition by David L. Prowse

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Chapter 1. Introduction to Troubleshooting

This chapter covers the following A+ exam topics:

The Six-Step A+ Troubleshooting Process

Troubleshooting Examples and PC Tools

You can find a master list of A+ exam topics in the “Introduction.”

This chapter covers CompTIA A+ 220-802 objectives 4.1 and 4.2.

Let’s begin this book by talking about troubleshooting. Excellent troubleshooting ability is vital; it’s probably the most important skill for a computer technician to possess. It’s what we do—troubleshoot and repair problems! So it makes sense that a decent amount of questions about this subject are on the A+ exams. Every chapter of this book deals with troubleshooting to some extent; therefore, each chapter in a way is based off of this chapter. ...

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