Table of Contents
About the CompTIA A+ 220-801 and 220-802 Exams
Chapter Format and Conventions
Chapter 1: Introduction to Troubleshooting
The Six-Step A+ Troubleshooting Process
Step 2: Establish a Theory of Probable Cause (Question the Obvious)
Step 3: Test the Theory to Determine Cause
Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
Step 5: Verify Full System Functionality and if Applicable Implement Preventative Measures
Step 6: Document Findings, Actions, and Outcomes
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