Chapter 9Collaborating on Contact Management
IN THIS CHAPTER
Understanding Contact Management and CRM
Exploring Contact Management and CRM Applications
Most technically adept people today keep their lists of friends, family, and business contacts in some sort of computer-based address book. Maybe it’s in the Windows Address Book, maybe it’s in Microsoft Outlook, but it’s likely that you have all your contacts in some electronic file someplace on your computer.
The problem with that, of course, is what to do when you need to look up an address ...
Get Cloud Computing: Web-Based Applications That Change the Way You Work and Collaborate Online now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
