Index
Symbols
10 percent rule, PDF:389
user segmentation, PDF:507
A
abandon rate, help desk calls, 144–145
quantification, PDF:354
accepting installation after physically installing new devices, 88
access device charge backs, 381
access devices, 23–24
acquisition of, risk and security, 235–236
home office equipment, user segmentation, PDF:437–440
PCs, 24
price, 25
technology refresh, 188
projects that increment the access device fleet, technology refresh, 194–195
technology refresh, 194
trading in, 182–183
access technologies
cell phones, PDF:415–416
voicemail, PDF:416–418
convergent technology, PDF:408–409
CRTs, PDF:425–426
desktops, PDF:401–403
flat-panel monitors, PDF:425–426
handheld devices, PDF:410–411
asset management, PDF:413
cost, PDF: ...
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