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Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet by Bruce Michelson

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Chapter 27. Overview of User Segmentation

Introduction

This chapter builds on the lifecycle methodology of closed loop lifecycle planning. During the research conducted when writing this book, I noted that many businesses do not differentiate between the costs to support various technologies. As a result, when cost, service levels, and risk were explored, no common basis existed for a complete analysis.

Charge back and charge-back methodology can play a pivotal role in the overall adoption of technologies, best practices, and of course, user segmentation. If the charge backs are all at the same level for IT (desktops and laptops equal as an example), there is little if any motivation for change.

Access device charge backs are a new approach ...

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