Cisco Unified Personal Communicator (CUPC) is the client application that integrates into the Cisco Unified Presence Server (CUPS). This client runs on a Windows or Macintosh desktop environment and provides for several integrated communications features such as desk phone control, Instant Messaging (IM), Presence, softphone, communication escalation, and so on. This chapter covers the client installation, configuration, basic and advanced features, and client-side troubleshooting.
Figure 5-1 illustrates the communications in a basic CUP deployment with an IP phone and CUPC client.
Figure 5-1. Communications of a Basic CUP Deployment
CUPS enables Presence information to be populated by ...