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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Unified CVP Upgrade Strategies

You must consider factors such as dependent technologies and upgrade requirements when planning an upgrade. You also must focus on some strategies and methodologies for conducting upgrades. In most cases a significant upgrade of Unified CVP requires an equally significant upgrade for Unified ICM and potentially Unified Communications Manager. Some of the content in this section also references these additional products. However, for a more comprehensive discussion regarding upgrading Unified ICM and Call Manager, access the Cisco documentation located at Cisco.com.

To develop an upgrade strategy for Unified CVP, you need to define what key elements are parts of the strategy. Figure 7-4 provides three categories ...

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